Refund Policy

Last updated: September 19, 2026

This Refund Policy applies to purchases of personalized digital songs and related digital content provided through pesenkaspeta.com (the “Service”).

Payments, taxes, receipts, billing support and refunds may be handled by our authorized Merchant of Record. The Merchant of Record is the seller of record for the transaction and may appear on your receipt, invoice or payment statement.

1. Personalized digital products

The Service creates personalized digital content based on information supplied by the customer, such as the recipient’s name, occasion, preferred style, wishes and other personal details. The purchased product may include a completed song, downloadable MP3 files and a shareable greeting page.

Because the content is created specifically for an individual order and may be made available immediately after purchase, refund rights can differ from those that apply to standard, non-personalized physical goods.

2. When a refund may be available

A refund may be considered where:

the paid digital product was not delivered because of a technical failure;
the delivered product is materially different from the purchased product description;
a duplicate charge was made for the same order;
the transaction was unauthorized, subject to verification and applicable payment rules; or
applicable consumer protection law gives you a mandatory right to a refund or withdrawal.

3. Change-of-mind refunds

Except where required by applicable law or the buyer terms of the Merchant of Record, purchases of personalized digital content are generally non-refundable once creation has begun or once the digital product has been delivered, downloaded, streamed, accessed or otherwise used.

A preference for a different musical style, wording, vocal result or other subjective creative characteristic does not by itself guarantee a refund where the Service has delivered the personalized digital product as described.

4. Statutory withdrawal rights

Depending on your country or region, you may have statutory cancellation, withdrawal or refund rights for digital content or digital services. In some jurisdictions, those rights may be limited or may end after you expressly request immediate performance and the digital content begins to be supplied, downloaded, streamed or otherwise used.

Nothing in this Policy limits any consumer right that cannot legally be waived. If applicable law or the Merchant of Record’s buyer terms provide greater protection than this Policy, those greater protections will apply.

5. How to request a refund

To request a refund, contact us at mail@pesenkaspeta.com. Please include:

the email address used for the purchase;
the order or transaction identifier, if available;
the date of purchase; and
a short description of the issue.

We may ask for additional information needed to identify the transaction or investigate the request. Where the payment was processed by a Merchant of Record, the refund itself will be issued through that Merchant of Record rather than paid directly by us.

6. Refund processing

Approved refunds are normally returned to the original payment method. The time required for the refunded amount to appear depends on the payment method, financial institution and the Merchant of Record’s processing procedures.

If a full refund is issued, access to the refunded digital product may be disabled or withdrawn where technically possible.

7. Fraud, abuse and chargebacks

Refund requests may be refused where there is reasonable evidence of fraud, refund abuse, manipulation or repeated misuse of the Service, except where a refund is required by mandatory law.

If you believe a transaction is incorrect, please contact us before initiating a chargeback so the issue can be investigated. This does not limit any legal right you may have to dispute a payment through your bank or payment provider.

8. Relationship with the Merchant of Record

For transactions processed through an authorized Merchant of Record, the Merchant of Record acts as the legal seller for payment purposes and is responsible for transaction processing, applicable indirect taxes, receipts or invoices, and the execution of approved refunds in accordance with its buyer terms and applicable law.

We remain responsible for providing and supporting the personalized digital content offered through the Service.

9. Contact

Service provider: Vladimir Vul
Email: mail@pesenkaspeta.com
Website: https://pesenkaspeta.com/